Terms

Who we are

Zouk Refúgio is operated by [legal entity name, CNPJ, registered address], São Paulo, Brazil.

Bookings

A booking is confirmed when we have confirmed availability in writing and received a 50% deposit. [When the remaining balance is due.]

Prices

Prices are in US dollars and apply to the 2026–27 season. Weekly immersions are prorated by the day. The Residency has a one-month minimum; extra days after the first month are prorated. Couples sharing a suite receive $50 off per night.

What is included

Each immersion includes what is listed for it on the Immersion page at the time of booking. Congresses and workshops are not included.

Sessions and changes

Your schedule is personalized and may be adjusted as your plan evolves. Every session is guaranteed: if one falls through, we replace it.

Cancellation

Cancellations follow our Cancellation policy.

Health and safety

[Guidance on physical activity, health conditions and personal insurance.]

House rules

The Refúgio is a shared home. A few simple habits keep it good for everyone:

Turn off lights and air conditioning when they are not needed.
Wash your own dishes and help keep the shared areas clean.
Respect personal boundaries, consent and the other guests.
Treat fellow guests and staff with kindness and consideration.
Respect the shared nature of the common spaces.
Laundry facilities are available at no extra cost, following the house’s instructions.
Ask for consent before taking, sharing or posting photos and videos that show other people.